Guest Services


Information for Our Guests

Welcome to our Online Home!

We have built our reputation on providing quality short-term rentals with superior customer services, so congratulations – you have just taken the first step to a terrific stay with us! We specialize in renting the right home to the right guest and have with the experience and team in place to help insure your complete satisfaction with our personalized services.

Your vacation – all mapped out!

One thing that travel shoppers like about our website is that it is easy to find the right vacation rental and amenities for their needs. We know that people are not just looking for a place to stay, but an entire vacation experience, and that is why all of our listings are mapped in relation to all the activities, attractions and fun that will meet their personalized needs.

Do we know the area? You bet we do! If you are looking for the inside info on the best attractions and leisure activities, the best restaurants, nightlife and shopping venues, the best of everything – you have come to the right place. Our staff is well prepared to provide you with personalized recommendations and service to ensure a holiday that matches your needs and dreams. We are here to help you experience the perfect vacation. Our goal is to provide customized service leading to greater customer satisfaction which will leave you wanting to vacation with us again and again.

The Right Response… Instantly

Have you found a rental on our site that looks promising? Great news! Send us an Inquiry with travel dates and you will receive an instant quote from our system. And if that rental is not available we will send you suggestions for similar properties that are available, with links so you can see if these rentals meet your needs. All of this happens automatically so inquire away!

And our great communications don’t stop there. For example, our pre-stay email provides our guests with personalized information to help plan their trip and insure a great holiday. And we have the people and processes in place to make your Check-In and Check-Out fast, easy and stress-free.


Additional Services

Dog Crate Rentals:

In our dog friendly homes, we require dogs to be left in a crate when left home alone, if you are flying or do not have room in the car we can deliver a crate to the home for your dog to use for a fee of $25 for the entire stay.

Pack N Play:

You can rent a Pack n Play for your little traveler to use for fee of $25.00 for the entire stay.

Mas Taco Meal Delivery:

Why go out to eat - when you can enjoy great food at the comfort of your beautiful vacation rental? Award winning Chef Michael Muirhead of Más Taco delivers his signature dishes right to your home. A $25.00 dollar non-refundable service fee will start your meal delivery and the rest will be coordinated with Más Taco staff via emails. Total cost will be based on menu and group size. Sample menus include Enchilada trays, hand crafted taco platter, Más Taco salad, and much more!

S'mores Baskets:

Take advantage of this homes wood fireplace or fire pit with a S`mores basket filled with a bag of marshmallows, a box of gram crackers, 6 chocolate bars, and 6 peanut butter cups and marshmallow sticks. For a fee of $20.00 we will deliver to the home prior to arrival.


CSA Travel Protection

CSA Travel Protection Generali Global Assistance

Even the best planned trip can be impacted by the unexpected, forcing you to cancel or interrupt your trip, lose your vacation investment and incur unplanned expenses. Get the peace of mind you deserve by purchasing a plan from CSA Travel Protection Generali Global Assistance.

CSA Travel Protection - Generali Global Assistance has been a leading provider of travel insurance and assistance services for more than 25 years. We offer a full suite of innovative, vertically-integrated travel insurance and emergency services designed to protect travelers trip investments and provide the peace of mind one deserves while traveling. Generali Global Assistance is part of Generali Group, one of the worlds largest insurance companies. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Valuable Protection for Before, During and After Your Vacation

When looking forward to your vacation the last thing you want to do is think about something going wrong. Still, even the best-planned trips can be impacted by an unexpected illness, medical emergency, natural disaster, adverse weather, delayed flights, road closures or lost or damaged luggage. These troubles can occur when least expected, forcing you to cancel or interrupt your trip, lose your non-refundable vacation costs and incur unplanned expenses.

The CSA Travel Protection Generali Global Assistance Travel Insurance plans are specially designed to help protect you and others staying at your reservation from specific covered events. Anticipating the unexpected and covering it with travel insurance will help protect you and your traveling companions from surprise expenses. To learn more about travel insurance, reach out to CSA Travel Protection Generali Global Assistance.

Accidents Happen, Vacation Rental Damage Protection Can Help

You decided on a rental property so you could feel at home while on vacation. Don't let the fear of losing your security deposit keep you from enjoying your time.

Heres how The CSA Travel Protection Generali Global Assistance Vacation Rental Damage coverage works:

  • Make a simple, one-time payment upfront.
  • Avoid the hassles of checks and credit card holds.
  • Relax, knowing that you have coverage for accidental property damage.
  • Simply report any damage that occurred during your stay to the rental office when leaving. Don't be afraid to report the damage--that's why you bought insurance!

Anticipating the unexpected and covering it with travel insurance will help protect you and your traveling companions from surprise expenses. To learn more about travel insurance, reach out to CSA Travel Protection Generali Global Assistance at 866-999-4018. Our customer service staff will be happy to assist you with questions about buying a vacation insurance policy or your existing CSA policy.

If you are on your trip and need Emergency Assistance, please contact our Assistance Provider.

Customer Service Representatives are available to assist you:

  • 6:00 a.m. to 6:00 p.m. Monday through Friday Pacific Time
  • 6:00 a.m. to 3:00 p.m. Saturday and Sunday Pacific Time

Telephone
(866)-999-4018

Mail
CSA Travel Protection Generali Global Assistance P.O. Box 939057 San Diego, CA 92193-9057

E-mail
Please submit your comments and questions by e-mail to [email protected]

FAQs
Please visit CSA Travel Protection Generali Global Assistance FAQ

Thank YOU for coming!

We look forward to hearing from you and delivering a level of service exceeding your expectations.