Common Questions about Vacation Rental Homes

How do I book a home?

You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 406-425-2125 and a receptionist will be glad to help you.

What is our cancellation policy?

Cancellation must be made in writing by person responsible for the reservation. Email is acceptable. Notice of cancellation 15 days prior to your check-in date entitles you to a refund of your deposit less a $75 re-booking fee. Notice of cancellation within 15 days of your check-in date, will authorize us to re-book the reserved unit. If re-booked, a refund will be made less the $75 re-booking fee. If unit is not re-booked, the entire amount of reservation will be retained by AAA Red Lodge Rentals. AAA Red Lodge Rentals is not responsible for road closures, inclement weather that could impede your travels, snow levels on ski area, closure of golf course, ski area, Beartooth Pass, etc. You may choose to purchase travel insurance independent of your reservation with AAA Red Lodge Rentals that may cover road closures and/or snow levels. Refunds will be made only to the extent that a subsequent guest’s license agreement is signed and dated and the fee is paid for the same license period, after written cancellation notice and refund request is received from licensee named herein.

What is CSA Vacation Travel Protection?

You decided on a rental property so you could feel at home while on vacation. Don’t let the fear of losing your security deposit keep you from enjoying your time.

  1. Instead of paying hundreds of dollars up front, and waiting for a refund at the end of your

  2. stay, simply make a one-time payment.

  3. Avoid the hassles of checks and credit card holds.

  4. Then relax, knowing that you have coverage for accidental property damage.

We understand that even in the most careful situations, accidents happen. For that reason, we offer damage protection to cover you and your traveling party. If there are any accidents during your stay, you can be assured the insurance policy will take care of the cost to repair or replace and you won’t have to worry about paying out of pocket up to $1500.00.  For more information please click this link CSA Vacation Travel Protection.

Do we offer travel insurance?  Yes, CSA offers a Guest Protection Plan. 

Even the best planned trips can be impacted by the unexpected. But what’s likely to happen before or during your trip that a travel insurance plan could help you with? Unforeseeable events could throw a wrench in your travel plans and cost you your vacation investment and more.

If you’re wondering “Should I buy travel insurance?” our list of the top reasons to insure your trip might answer your question:

  1. What if you need to cancel your trip?

    One of the most common reasons people consider travel insurance is the worry that they may have to cancel their trip and lose money they’ve already paid for it. Life is unpredictable and it’s impossible to know what might happen between planning a trip and leaving. If you think you're spending more on your vacation than you can afford to lose, you may want to consider buying travel insurance with Trip Cancellation coverage.* 

  2. Sickness or injury before or during a trip

    What if you or a traveling companion become sick or injured and can’t travel? Or a non-traveling family member is hospitalized or passes away and you are unable to make the trip? In those situations, many travel insurance coverages could help you out. 

    If you need to cancel your trip because your child is sick and can’t travel, you could be reimbursed for your prepaid, nonrefundable trip costs. 

    If you are injured during your trip, travel insurance may cover your medical expenses, including an ambulance ride. Many health insurance plans do not cover international travel. 

    If you can’t continue your trip as a result of the injury, Trip Interruption coverage could reimburse you for the portion of the trip that you missed and even help you return home. 

  3. Adverse weather and natural disasters

    The weather is something you really have no control over that could lead to travel delays or cause you to cancel your trip altogether. From snowstorms to hurricanes, travel insurance can cover you if adverse weather or a natural disaster causes a covered event, like flight cancellation, to come between you and your trip. 

  4. Travel delays or interruption

    Nearly 20% of flights were delayed in 2015 and there were more than 53,000 flight cancellations.¹ Flight delays, flight cancellations, a stolen passport, traffic accident, natural disaster, and many other unexpected events could delay or completely interrupt your trip. A travel insurance plan can cover you in many of those situations, so you can focus on taking care of your needs during an inconvenience like that and not worry so much about what it might cost.

  5. Lost, stolen or delayed baggage

    In 2015, 23.1 million bags were lost, delayed or damaged by airlines and lost baggage took an average of 1.76 days to be returned to their owners.² With travel insurance you can be reimbursed for lost, stolen or damaged baggage or personal items and a plan with Baggage Delay coverage can pay you back for the purchase of necessary items while your bags are delayed.

All travel insurance plans are different and consumers should read them carefully before purchase.

*Trip Cancellation coverage provides reimbursement for unused, non-refundable, pre-paid trip costs if you are prevented from taking your trip due to a covered reason. CSA offers a Guest Protection Plan. 

Click on this link for more details: CSA Quick Guide Reference.
 

Is booking online secure?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Can I bring my dog with me?

We offer several homes, some of which allow dogs and some do not. You can either look at our properties online by clicking on the "vacation rentals" tab above and see if the home you are looking at allows dogs. Or you can call our office at 406-425-2125 and one our staff would love to help find a home that is just right for you and your dog.  There is a dog fee of $50 per reservation for up to two dogs in our pet-friendly homes.

What are the benefits of a vacation home rental?

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

What if you have a question or a concern at the home?

Please know you can call us 406-425-2125, email us [email protected], or text us and we will be happy to address the issue as soon as we can.  We can fix most issues very promptly!