Common Questions about Vacation Rental Homes

How do I book a home?

You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 406-425-2125 and a owner will be glad to help you.

What is our cancellation policy?

Cancellation must be made in writing by person responsible for the reservation. Email is acceptable. Notice of cancellation 15 days prior to your check-in date entitles you to a refund of your deposit less 10% of deposit or $75 re-booking fee which ever value is greater and any non-refundable fees such as Mas Taco Delivery fee, etc.  AAA Red Lodge Rentals does not provide refunds due to natural disasters and other unforeseen events typically covered by travel insurance with in 15 days of arrival. You'll have the opportunity to purchase travel insurance during your booking process.  Notice of cancellation within 15 days of your check-in date, will authorize us to re-book the reserved unit. If re-booked, a refund will be made less 10% of booking or $75 re-booking fee which ever is greater and any non-refundable fees such as Mas Taco Delivery fee, etc. If unit is not re-booked, the entire amount of reservation will be retained by AAA Red Lodge Rentals. AAA Red Lodge Rentals is not responsible for road closures, inclement weather that could impede your travels, snow levels on ski area, closure of golf course, ski area, Beartooth Pass, etc. You may choose to purchase travel insurance independent of your reservation with AAA Red Lodge Rentals that may cover road closures and/or snow levels. Refunds will be made only to the extent that a subsequent guest’s license agreement is signed and dated and the fee is paid for the same license period, after written cancellation notice and refund request is received from licensee named herein. If you have booked a home with us through an outside booking website (i.e. Airbnb, VRBO, Booking.com) then the cancellation policy of that outside booking website will override our direct booking cancellation policy.

Reservations longer than 21 days in duration are subject to a 60 day cancellation policy. Cancellation must be made in writing by person responsible for the reservation. Notice of cancellation 60 days prior to your check-in date entitles you to a refund of your deposit less 10% of the deposit and any non-refundable fees such as Mas Taco Delivery fee, , etc. Notice of cancellation within 60 days of your check-in date, will authorize us to re-book the reserved unit. If re-booked, a refund will be made less the 10% of the booking and any non-refundable fees such as Mas Taco Delivery fee,  etc. If unit is not re-booked, the entire amount of reservation will be retained by AAA Red Lodge Rentals. Refunds will be made only to the extent that a subsequent guest’s license agreement is signed and dated and the fee is paid for the same license period, after written cancelation notice and refund request is received from licensee named herein. There are no exceptions to this policy. 

What is CSA Vacation Travel Protection?

You decided on a rental property so you could feel at home while on vacation. Don’t let the fear of losing your security deposit keep you from enjoying your time.

1. Instead of paying hundreds of dollars up front, and waiting for a refund at the end of your

2. stay, simply make a one-time payment.

3. Avoid the hassles of checks and credit card holds.

4. Then relax, knowing that you have coverage for accidental property damage.

We understand that even in the most careful situations, accidents happen. For that reason, we offer damage protection to cover you and your traveling party. If there are any accidents during your stay, you can be assured the insurance policy will take care of the cost to repair or replace and you won’t have to worry about paying out of pocket up to $1500.00.  For more information please click this link CSA Vacation Travel Protection.


As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $1500.00. Any damages that exceed $1500.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly AAA Red Lodge Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact AAA Red Lodge Rentals directly if you do not wish to participate in this assignment.

Do we offer travel insurance?  Yes, CSA offers a Guest Protection Plan. 

Even the best planned trips can be impacted by the unexpected. But what’s likely to happen before or during your trip that a travel insurance plan could help you with? Unforeseeable events could throw a wrench in your travel plans and cost you your vacation investment and more.

If you’re wondering “Should I buy travel insurance?” our list of the top reasons to insure your trip might answer your question:

1. What if you need to cancel your trip?

   One of the most common reasons people consider travel insurance is the worry that they may have to cancel their trip and lose money they’ve already paid for it. Life is unpredictable and it’s impossible to know what might happen between planning a trip and leaving. If you think you're spending more on your vacation than you can afford to lose, you may want to consider buying travel insurance with Trip Cancellation coverage.* 

2. Sickness or injury before or during a trip

   What if you or a traveling companion become sick or injured and can’t travel? Or a non-traveling family member is hospitalized or passes away and you are unable to make the trip? In those situations, many travel insurance coverages could help you out. 

   If you need to cancel your trip because your child is sick and can’t travel, you could be reimbursed for your prepaid, nonrefundable trip costs. 

   If you are injured during your trip, travel insurance may cover your medical expenses, including an ambulance ride. Many health insurance plans do not cover international travel. 

   If you can’t continue your trip as a result of the injury, Trip Interruption coverage could reimburse you for the portion of the trip that you missed and even help you return home. 

3. Adverse weather and natural disasters

   The weather is something you really have no control over that could lead to travel delays or cause you to cancel your trip altogether. From snowstorms to hurricanes, travel insurance can cover you if adverse weather or a natural disaster causes a covered event, like flight cancellation, to come between you and your trip. 

4. Travel delays or interruption

   Nearly 20% of flights were delayed in 2015 and there were more than 53,000 flight cancellations.¹ Flight delays, flight cancellations, a stolen passport, traffic accident, natural disaster, and many other unexpected events could delay or completely interrupt your trip. A travel insurance plan can cover you in many of those situations, so you can focus on taking care of your needs during an inconvenience like that and not worry so much about what it might cost.

5. Lost, stolen or delayed baggage

   In 2015, 23.1 million bags were lost, delayed or damaged by airlines and lost baggage took an average of 1.76 days to be returned to their owners.² With travel insurance you can be reimbursed for lost, stolen or damaged baggage or personal items and a plan with Baggage Delay coverage can pay you back for the purchase of necessary items while your bags are delayed.

All travel insurance plans are different and consumers should read them carefully before purchase.

*Trip Cancellation coverage provides reimbursement for unused, non-refundable, pre-paid trip costs if you are prevented from taking your trip due to a covered reason. CSA offers a Guest Protection Plan. 

Click on this link for more details: CSA Quick Guide Reference.
 

Is booking online secure?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Can I bring my dog with me?

We offer several homes, some of which allow dogs and some do not. You can either look at our properties online by clicking on the "vacation rentals" tab above and see if the home you are looking at allows dogs. Or you can call our office at 406-425-2125 and one our staff would love to help find a home that is just right for you and your dog.  

Just a few reminders for you and for your canine friends
1. There is limit of two dog(s).
2. All dog(s) should be current on vaccinations.
3. Dog(s) cannot be left unattained at any time please crate them if you are not at the home. If you are flying or do not have room in the car we can deliver a crate to the home for your dog to use for a fee of $35 for the entire stay.
4. Make sure that everyone is behaving themselves and keeping to themselves, no wondering to the neighbors yards or excessive barking.
5. Please make sure to clean up the yard after your dog(s) and of any excessive fur within the property
6. Dog(s) are not allowed in the hot tub, or on furniture or bedding.

What are Vacation Rental Cleaning Practices?
AAA Red Lodge Rentals continues to hold cleaning and disinfection to high level.
For your protection, as well as ours, the following steps are being taken by all cleaning teams across our properties. 
All high touch surfaces will be cleaned with anti-bacterial soap and water.
Examples include: dining tables, kitchen countertops and appliances, light switches, door knobs, cabinet pulls and handles, railings, faucets, knobs, telephones, sinks, and toilets.
Windows in bedrooms and common areas will be opened to allow fresh air to circulate during the cleaning process.
All electronics and light fixtures will be wiped down including remotes and thermostats.
All floors will be swept and mopped with approved disinfectant cleaners.
All doors & hardware will be cleaned and disinfected.
We launder all linens and towels at high temperatures both during wash and dry.
While this list is not exhaustive, we will continue to add to our new cleaning protocols as we learn more from global health experts and local authorities.
 

What are the benefits of a vacation home rental?

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

What if I left behind an Item?
 AAA Red Lodge Rentals is not responsible for lost items. AAA Red Lodge Rentals will make a reasonable effort to locate lost items and return items. Guests are responsible for shipping costs with a minimum charge of $25.00. 

What if you have a question or a concern at the home?

Please know you can call or text us at 406-425-2125, email us [email protected], and we will be happy to address the issue as soon as we can.  We can fix most issues very promptly!